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These Terms of Service set the conditions for using Zentran, reviewing products, placing orders, and using customer support. This store is operated by AFAR RETAIL PTY LIMITED. By visiting the website or placing an order, the customer agrees to these Terms of Service and to the policies linked on the website.
Zentran writes its large dog beds listings to help customers check practical details before ordering instead of relying on broad or vague claims. Measure the dog while fully stretched or resting naturally and compare those measurements with the listed usable sleeping area; breed or body weight alone does not determine fit. Pet beds are resting surfaces, not chew toys, restraint devices, human seating, lifting equipment, or substitutes for supervision. Place the product on a stable dry surface away from flame and heat, inspect fabric, seams, zippers, foam, fill, frame, fasteners and feet before use, and stop use if damaged, unstable, or releasing internal material.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the legal age or age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this Site. You may not use our products, website, checkout, or services for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction while using the Site.
SECTION 2 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We may modify or discontinue products, content, or services when necessary. Paid order prices are legally protected after checkout is completed, and we will not unilaterally increase paid order prices before shipment. If a clear pricing, inventory, or listing error affects an order, we will contact the customer, cancel the affected order if needed, and issue any applicable refund through the original payment method.
SECTION 3 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel orders that appear fraudulent, high-risk, abusive, incorrectly priced because of a technical error, or otherwise inconsistent with these Terms. Customers agree to provide current, complete and accurate purchase, billing, account, contact, and shipping information for all purchases made at our store. Customers also agree to promptly update account and payment information so we can complete transactions and contact them when needed.
SECTION 4 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide services shall be governed by and construed in accordance with the laws of Australia. This choice of law does not limit any mandatory consumer rights that apply in the customer’s place of residence. This governing law statement follows the legal business address and registration information supplied for AFAR RETAIL PTY LIMITED.
Product Information and Store Content
We aim to describe large dog beds with useful titles, images, sizes, materials, colors, included quantities, care details, and intended-use notes. Minor differences can occur because of lighting, screen settings, production batches, or measurement methods. Dogs, blankets, toys, crates, furniture and room accessories shown as use context are not included unless the package list says otherwise. Descriptions of foam profile, padding, elevation or support refer to physical construction and do not claim to diagnose, treat, cure or prevent arthritis, pain, injury or any medical condition. When an error is found, we may correct product information, availability, or policy content.
Product Use and Care
Customers should follow the intended use of each product and any care, safety, installation, or maintenance instructions provided. Support decisions may take into account misuse, improper care, unauthorized modifications, or use outside stated guidance.
Payment, Shipping, Returns, and Third-Party Services
Payments are processed through Shopify Payments, using only the payment methods currently shown at checkout. Shipping, returns, refunds, and cancellation requests are handled according to our Shipping Policy and Return & Refund Policy. The store may use Shopify, payment processors, analytics tools, shipping carriers, and other service providers to operate the website and fulfill orders.
Intellectual Property, Website Availability, and Updates
Website content, product presentation, text, layout, images, and branding are owned by or licensed to AFAR RETAIL PTY LIMITED unless otherwise stated. We may update the website or these Terms from time to time. The version posted on this website applies when a customer visits the site or places an order.
Short interruptions may occasionally occur while we perform security updates, scheduled maintenance, or respond to an issue affecting a hosting or payment service. We will use reasonable care to restore access, and a temporary website interruption does not cancel an accepted order, remove an available refund right, or limit any protection that cannot lawfully be excluded.
SECTION 5 - CONTACT INFORMATION
Company Name: AFAR RETAIL PTY LIMITED
Store Name: Zentran
ABN: 54 101 576 416
ACN: 101 576 416
Business Address: Suite 4, 132 Burwood Road, Burwood, NSW 2134, Australia
Email: care@zentran.shop
Phone: +61 495 013 226
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore)